Community Engagement

Community Engagement

Our Community Engagement programs and services focus on mobilising our volunteers to foster social inclusion and place value on people living in our community. This is outworked through various aspects of our Street Teams programs, Hillsong Youth Services, Inmate Support Services and Strengthening Families Playgroups.

Street Teams

Every week, hundreds of faithful volunteers head out to various Streets in Sydney, Brisbane, Melbourne and Newcastle visiting residents in specific locations. People in these areas face challenges ranging from loneliness and isolation, to crime and vandalism.

Street Teams connect with the community by offering practical and social support to people who are alone or in need of assistance.

We provide this social network of support through personal visitations and large community events. We meet people in their environments with the aim of providing relational connection and referring them to appropriate networks of support. We are currently operating in multiple suburbs across New South Wales, Queensland and Victoria, interacting with local residents, the elderly in nursing homes and rough sleepers.

Street Teams: Nursing Home Visitations

Our volunteers’ main goal is to build relationship and social connection with residents by singing, playing musical instruments, playing board games and having conversations.

“Hillsong Street Teams has been visiting Anglican Retirement Village (ARV) Nursing Homes for a long time. Their consistency, warm and joyful nature is unforgettable. Residents are overwhelmed with joy at their singing and positive social interaction. They offer our residents so much value, even through gifts and celebrations of big days, but most of all they offer a listening ear. Residents in the dementia specific unit ask when is the next concert and… love to see them walk through the door.”

Shane Watson, Pastoral & Lifestyle Carer at ARV Nursing Homes, Castle Hill

Street Teams: Mobile Shower Unit Service (Melbourne)

In partnership with OneVoice we operate a mobile shower unit in Melbourne’s CBD to provide practical and relational support for homeless men and women.
This facility provides a safe and clean place where they can have the dignity of a warm shower along with hygiene packs; offer haircuts and clothing items.

Our volunteers are also at hand to provide a supportive community for these individuals by building relationships, giving encouragement and alternative options and referrals for further support.

“In 2014 One Voice launched a Mobile Shower Service for people who are homeless in Melbourne.
In the first four months of operation we provided shower services for over 400 people, and gave out over 1400 hygiene items, which were donated through Kilo of Kindness. Hillsong CityCare also ran a clothing collection campaign in Melbourne and over 3,000 items were passed onto hundreds of patrons using the shower service.
One thing that is overlooked when providing outreach to homeless persons is personal hygiene and we believe that dignity is a vital step in the restoration of people’s lives. This service restores dignity and provides a meeting platform to build relationships with people suffering homelessness and helps connect them into existing services that provide pathways out of homelessness.
Our partnership with Hillsong CityCare has been vital in the launch of these shower units and we are looking forward to what the future holds in a roll out of the Mobile Showers service across Australia.”
Josh Wilkins, CEO One Voice



Hillsong Youth Services

Hillsong Youth Services (HYS) seeks to serve the youth community of Australia by partnering with local schools and empowering young people to live life to their full potential. We operate both formal and informal programs in both schools and in community youth hubs.

We provide practical support through mentoring, recreation and skills-based vocational programs such as ShineGirl and Strength personal development curriculums.

Our goals are to improve students sense of personal worth and ability to make positive choices, help them grow in their awareness of others and to contribute to their community, increase positive school attendance, disarm bullying and encourage healthy social engagement.

Prison and Immigration Detention Support Services

Prison Support Services

CityCare aims to support men and women who are currently incarcerated in the NSW prison system and when they are released into community.

We provide:

• Chaplaincy Visits  

• Chapel Services 

• Cultural Mediation & Advocacy   

• Courtroom Support

• Transition Support: Post-Release support groups

• Family Support: Pastoral Care, Information & Referral Services

Our Transitional Support Program provides support to men and women transitioning from prison to the wider community. Our volunteers meet with individuals (at minimum) six months before release to help identify specific needs prior to their release. These may include accommodation, employment, social support through post-release groups, counselling and general information linking to community services. The aim is to help individuals re-integrate and establish themselves in their community thus reducing the likelihood of re-offending and returning to prison. Our current post-release support groups are based across the Sydney region area for men, women and families.    

Villawood Immigration Detention Centre

CityCare aims to support men and women detained in a Federal immigration detention system. In many cases men and women can be detained for long periods of time while awaiting visa/tribunal outcomes. Separation from families, social connections and loss of employment coupled with a sense of uncertainty is a cause for anxiety and distress for many.   

We provide:

• Chaplaincy Visits

• Cultural Mediation & Advocacy

• Sunday Services: ‘Villawood Extension Service’ 

• Mid-Week Bible-Study   

• Family Support: Pastoral Care, Information Services

• Telephone Pastoral Support Service 

Our team is part of the JIGSAW community network supporting post-release programs and affiliated with Australian Prison Fellowship for volunteer ‘prison visitation’ induction and training. We also work alongside custodial staff, community groups  and police.  

All volunteers for the correctional and immigration centres must undertake State and/or Federal police checks and relevant training. In addition all volunteers must comply with code of conduct practices and regulations.

Strengthening Families Playgroups

Our Strengthening Families Playgroups are a weekly educational 90 minute program geared for children aged 0-5 years with a parent or carer.

Playgroup provides a safe nurturing environment where children play and learn. Opportunities are provided for children to build attachment with each other and adults as they play together and share their experiences that help to enhance their brain development. They also help to develop a child’s resilience and ability to cope with new situations and manage change.

Through playgroups, families are strengthened as it provides a place for parents and caregivers to support one another through sharing ideas, parenting experiences, concerns and information. They have an opportunity to foster long-term friendships as their children grow up together in a healthy community. Playgroup provides an affordable and regular opportunity for families to enjoy shared time.

Playgroups currently run during the school term in the Hills Campus (Baulkham Hills), in our Sydney West Extension (Mortlake) and in our South West Campus (Campbelltown) locations.


Sydney Hills Campus, 1-5 Solent Circuit Baulkham Hills, the Convention Centre Basement.
Time: 10:30am – 12 noon, Wednesday
Cost: $5
When: Term 1: 7th Feb – 11th April, Term 2: 2nd May – 4th July, Term 3: 25th July – 26th September, Term 4: 17th October – 28th November

Sydney Inner West Location, 96-98 Tennyson Rd Mortlake
Time: 10:30am – 12 noon (Wednesday)
Cost: $5
When: Term 1: 7th Feb – 11th April, Term 2: 2nd May – 4th July, Term 3: 25th July – 26th September, Term 4: 17th October – 28th November