FAQ

COLOUR ONLINE 2020

To join Colour Online, CLICK HERE and enter your Attendee Number. For more help, ask our team for help through the chat.

Where do I find my attendee number?

It is located at the bottom of your order confirmation email.

OR

I can't find the confirmation email

Go to brushfire.com/my-orders and enter the email address you used to register. The team will resend the confirmation email.

I haven’t received my confirmation email

Please check your junk/spam folder as the email may land in there. If you are still not able to find it, please go to brushfire.com/my-orders, fill in your details on Option 2, ‘Look up my orders’.

I don’t have access to the email address I registered with to receive my confirmation email

Please go to brushfire.com/my-orders, and fill in your details on Option 2, ‘Look up my orders’.

I entered my attendee number and nothing happened

This happens when a non-numeric character is entered in your attendee number. Please ensure there are no spaces or other characters at the beginning or end of your order number.
For example, ensure that your attendee number does not look like the below:
” 1234″ or “1234 ” (without the quote marks).

The “GO” button is greyed out

The Go button is greyed out if the ‘Attendee Number’ field is blank.

Can I access Colour Online using the Colour App?

You cannot access via the Colour App. Click here to access the Online platform using your web browser and have your access number (found in your confirmation email) ready.

What language is the conference stream available in?

Colour Online is available in English.

Can I play the stream on my mobile device?

Yes!

How do I play, rewind and stop the stream?

The player controls are located at the bottom of the video.

Note: We do allow for buffering so your viewing experience is smooth.

How long will Colour Online be available for?

All the main sessions will be available until 31st May 2020.

How do I register?

To register for Colour Online, go to Colour Conference Online.

How do I get my Colour Gift?

You can purchase the Colour Gift for you and your friends from the Hillsong store.

What do I need to join in for Communion?

Whether you’re joining in with a group or on your own, find a wafer/cracker/piece of bread & some grape juice and partake in communion with us during the opening night session.