Support and FAQs
Colour Conference 2021
Need to talk to our tech support? Email us at [email protected].
Conference Registration & Login Support
Click here to register.
You can log in to Colour Conference at online.colourconference.com.
You will need:
1. An email address
2. Your attendee number from your confirmation email
We will then send you an email with a link to join.
Please check your email inbox and click on the “Sign in to Colour 2021” link. Please check your junk folder as the email can potentially land there too.
Not yet registered? Register now.
If you are receiving this error message, please refresh the streaming platform and initiate another link to be sent to your email. Once it is sent, click on the link on the device that you are trying to view the platform on and you are good to go!
Your attendee number is located at the bottom of your order confirmation email.
It was also included in the pre-conference email we sent you on March 9th.
Go to https://brushfire.com/my-orders and enter the email address you registered with and click “RESEND EMAILS”.
Please check your junk/spam folder as the email may land in there. If you are still not able to find it, please go to https://brushfire.com/my-orders and fill in your details on option 2, ‘Look up my orders’.
Please go to https://brushfire.com/my-orders and ‘Look up my orders’.
Conference Program & Language Support
We are so excited that you are joining us this weekend! Colour will commence from 7.30PM on Friday 12th March in your local region. View the complete program.
You can view the program at colourconference.com or on the Colour platform.
Colour Conference will be available to stream globally across multiple time zones during 12th – 13th March 2021. See your program.
Of course, please email us at [email protected] and we will assist you further.
Colour Conference Online 2021 is available in English, Auslan (Australian Sign Language), Spanish (Spain & Latin America), Portuguese, French, Bahasa, Mandarin, Korean, Japanese, Russian, Dutch, German, Italian, Swedish and Hungarian.
You can change the service/video language by clicking on the Language option located on the bottom left of the video player.
You can also change the platform language (limited languages avaiable) by clicking on the language selector located on the bottom left of the Colour streaming platform.
We are so excited that you are joining us this weekend and love that you are enjoying worship! To find out more about our songs, lyrics and songwriters please visit Lyrics.
There will be 10 beautiful masterclasses available for you to enjoy in your own time when it’s convenient for you. You will find these located at the bottom of the Colour viewing platform in the on-demand section called “Masterclasses.”
This year looks very different for all of us and given that we cannot bring our physical donations to a location, this year our Local Impact is going very local – to you!
We’d love to give you one of our Colour Sisterhood ‘Little Books’ called ‘Be the Change in your Community’, free of charge (for a limited time). You can download your very own Ebook.
Streaming & Technical Support
Yes, you can! Please ensure that you are connected to the same wi-fi network.
At the bottom of the streaming platform, you can view all the available on-demand sessions.
All the sessions will be available until 31 May 2021.
1. Click on your name on the top-right hand corner of the Streaming Platform.
2. Click on “EDIT”, change the User Name to your liking, and click “SAVE”.
Click on the “Info Desk” button on the bottom left of the platform to chat with our tech and registrations teams.
Or you can email us at [email protected] and we will respond as soon as possible.
Kids Program & Pastoral Support
Our team are here to support you. If you click the “Need to Talk” button on the streaming page you will be able to connect with our pastoral team, or visit colourconference.com/help.
We would love to stand in prayer with you. If you visit the “Prayer Wall” tab on the left hand-side of the streaming page you will be able to submit your prayer request.
Our team would love to hear the great things God has done. If you click the “Praise Report” button on the streaming page you will be able to share your testimony with our team.
If you have kids that will be at home with you during Colour Online, we have created some beautiful on-demand sessions for them to enjoy, including reminders about their value and the importance of drawing near to God! There will be a Colour Kids Online experience for 1-4 years olds and another experience for school age kids featuring Colour Electives for them to watch and participate in! They can watch Colour Kids on our Hillsong Kids Youtube channel. These will be up all weekend for your kids to enjoy whenever they want to!
As Colour is being hosted online, to purchase any merchandise and Colour Memories, please visit the Hillsong Store online.
The Colour Gift is just that, a GIFT. Let’s wait and see if Bobbie has a surprise in store for us 😊