Support and FAQs

Colour Conference 2021

Need to talk to our tech support? Email us at [email protected].

Conference Registration & Login Support

How do I register?

Click here to register.

How do I log in?

You can log in to Colour Conference at

You will need:

1. An email address

2. Your attendee number from your confirmation email

We will then send you an email with a link to join.

Please check your email inbox and click on the “Sign in to Colour 2021” link. Please check your junk folder as the email can potentially land there too.

Not yet registered? Register now.

The link has been used on a different device?

If you are receiving this error message, please refresh the streaming platform and initiate another link to be sent to your email. Once it is sent, click on the link on the device that you are trying to view the platform on and you are good to go!

Where do I find my attendee number?

Your attendee number is located at the bottom of your order confirmation email.
It was also included in the pre-conference email we sent you on March 9th.

I can’t find my confirmation email

Go to and enter the email address you registered with and click “RESEND EMAILS”.

I haven’t received my confirmation email

Please check your junk/spam folder as the email may land in there. If you are still not able to find it, please go to and fill in your details on option 2, ‘Look up my orders’.

I don’t have access to the email address I registered with to receive my confirmation email

Please go to and ‘Look up my orders’.

Conference Program & Language Support

What time does Colour Conference start?

We are so excited that you are joining us this weekend! Colour will commence from 7.30PM on Friday 12th March in your local region. View the complete program.

How do I know when the next session is?

You can view the program at or on the Colour platform.

What time zone is the conference in?

Colour Conference will be available to stream globally across multiple time zones during 12th – 13th March 2021. See your program.

I am having issues with the Region / Time Zone setting, can you help?

Of course, please email us at [email protected] and we will assist you further.

What language is the conference stream available in?

Colour Conference Online 2021 is available in English, Auslan (Australian Sign Language), Spanish (Spain & Latin America), Portuguese, French, Bahasa, Mandarin, Korean, Japanese, Russian, Dutch, German, Italian, Swedish and Hungarian.

You can change the service/video language by clicking on the Language option located on the bottom left of the video player.

You can also change the platform language (limited languages avaiable) by clicking on the language selector located on the bottom left of the Colour streaming platform.

How do I found out more about what songs we are singing?

We are so excited that you are joining us this weekend and love that you are enjoying worship! To find out more about our songs, lyrics and songwriters please visit Lyrics.

How do I access the masterclass sessions?

There will be 10 beautiful masterclasses available for you to enjoy in your own time when it’s convenient for you. You will find these located at the bottom of the Colour viewing platform in the on-demand section called “Masterclasses.”

How do I be a part of the Local Impact project?

This year looks very different for all of us and given that we cannot bring our physical donations to a location, this year our Local Impact is going very local – to you!

We’d love to give you one of our Colour Sisterhood ‘Little Books’ called ‘Be the Change in your Community’, free of charge (for a limited time). You can download your very own Ebook.

Streaming & Technical Support

Can I play the stream on one device and join the chat on another?

Yes, you can! Please ensure that you are connected to the same wi-fi network.

How do I watch the stream from my TV?

You have three options to play the stream on your TV:

1. Connect your laptop/device via HDMI cable to your TV.

2. AirPlay using an Apple TV connected to your TV

For more info, go to the Apple website.

3. Chromecast Device connected to your TV

For more info, go to the Google website.

How do I watch on-demand sessions and masterclasses?

At the bottom of the streaming platform, you can view all the available on-demand sessions.

How long will previous streams be available for?

All the sessions will be available until 31 May 2021.

How do I change my user name?

1. Click on your name on the top-right hand corner of the Streaming Platform.

2. Click on “EDIT”, change the User Name to your liking, and click “SAVE”.

Who can I contact if I have a question or technical problems?

Click on the “Info Desk” button on the bottom left of the platform to chat with our tech and registrations teams.

Or you can email us at [email protected] and we will respond as soon as possible.

Kids Program & Pastoral Support

How do I connect to the pastoral team?

Our team are here to support you. If you click the “Need to Talk” button on the streaming page you will be able to connect with our pastoral team, or visit

Where do I submit my prayer request?

We would love to stand in prayer with you. If you visit the “Prayer Wall” tab on the left hand-side of the streaming page you will be able to submit your prayer request.

Where do I submit my praise report?

Our team would love to hear the great things God has done. If you click the “Praise Report” button on the streaming page you will be able to share your testimony with our team.

Are there any Kids programs?

If you have kids that will be at home with you during Colour Online, we have created some beautiful on-demand sessions for them to enjoy, including reminders about their value and the importance of drawing near to God! There will be a Colour Kids Online experience for 1-4 years olds and another experience for school age kids featuring Colour Electives for them to watch and participate in! They can watch Colour Kids on our Hillsong Kids Youtube channel. These will be up all weekend for your kids to enjoy whenever they want to!

Colour memories

How do I purchase my Colour Conference merchandise/memories?

As Colour is being hosted online, to purchase any merchandise and Colour Memories, please visit the Hillsong Store online.

Will there be a Colour gift this year?

The Colour Gift is just that, a GIFT. Let’s wait and see if Bobbie has a surprise in store for us 😊