FREQUENTLY ASKED QUESTIONS

How do I register for Hillsong Conference?

You can register online at hillsongconference.com/sydney

Where can I find the conference schedule?

You can find a copy of the Hillsong Conference 2020 program HERE.

Please note this is a projected schedule only and subject to change as conference approaches. Upon arrival at conference, you will receive a full conference diary with detailed start times and additional session times.

Can I sit with my family, friends and/or group?

To ensure you are able to sit with your family, friends or group at conference simply nominate the same group leader when you register. This person must be a registered delegate. Delegates with the same group leader will be allocated to the same seating community.

If you have already registered and you need to change your group leader, you can update your group leader through the link provided in the email you received when you registered. If you are unable to locate this email, you may phone or email our office to have this reissued.

Office hours: 8:30am-5pm Mon-Fri (AEST)
E: hillsongconference@hillsong.com
P: +61 (02) 8853 5251

How do I change my group leader?

If you have already registered and you need to change your group leader, you can update your group leader through the link provided in the email you received when you registered. If you are unable to locate this email, you may phone or email our office to have this reissued.

Office hours: 8:30am-5pm Mon-Fri (AEST)
E: hillsongconference@hillsong.com
P: +61 (02) 8853 5251

Can my children come to Hillsong Conference?

Absolutely!

There will be Parents Rooms for babies up to 12 months. Playgroup program for children 1-3 years old (carer must be present at all times.)
Kidsong is an incredible kids program for children age 3 years to grade 6.
Young & Free Conference is an amazing program for grade 7 – 12 students.

How do I update my contact details?

If you have already registered and you need to change your contact details, you can update your postal/residential address and email address through the link provided in the email you received when you registered. If you are unable to locate this email, you may phone or email our office to have this reissued.

Office hours: 8:30am-5pm Mon-Fri (AEST)
E: hillsongconference@hillsong.com
P: +61 (02) 8853 5251

What do I do if I did not receive my conference pass?

Visit the Registration Marquee at conference for assistance with registrations and passes.

How do I get to Qudos Bank Arena?

For detailed instructions for driving, parking and public transport, please visit the QBA website.

Are there restrictions on what can I bring into Qudos Bank Arena?

For a detailed list of what items you can and cannot bring into the venue, visit qudosbankarena.com.au

How do I organise accommodation?

Accommodation and travel can be arranged through JC Travel Professionals who are our preferred supplier.  We have negotiated special rates for accommodation, coach and airline tickets.

For further assistance please contact J.C. Travel Professionals:
Phone: 1300 132 349 (if calling from within Australia)
Phone: +61 2 9634 1744 (if calling from outside Australia)
Fax: +61 2 9634 7099
Web: www.jctravelprofessionals.com.au
Email: conference@jctravelprofessionals.com.au

Am I eligible for mobility assistance seating?

Our pastoral mobility team would love to assist in providing you the best possible experience at conference. In order for them to determine the best plan for you during conference, please see our qualified team anytime from the first day of conference onwards in the Mobility Assistance area to be triaged.

Can I transfer my conference registration to another person?

If you would like to transfer your registration to another person you can do so informally by handing your pass over with an authorisation letter stating the person has permission to use your current pass in their name.

Applicable to Adult Registrations Only

Can I transfer my conference registration to next year’s conference?

If you are unable to attend this year’s conference, you can transfer your registration to next year’s conference. Please email hillsongconference@hillsong.com before 1 May 2020 to make a request. Requests made after the deadline will be reviewed by the Conference Manager and are not guaranteed.

Can I cancel my conference registration?

If you are unable to attend this year’s conference, you can cancel your registration. Please email hillsongconference@hillsong.com by 1 May 2020 to make a request. There will be a $55 administration fee to process the cancellation, and no fee for cancelling a child’s registration. Requests made after the deadline will be reviewed by the Conference Manager and are not guaranteed.