Hillsong London Carols 2016
Frequently Asked Questions
If you cannot find help with your query in the FAQ’s section below feel free to email us at firstname.lastname@example.org
You are required to attend the service you have booked your ticket for. If you would like to attend another service, you will need to purchase an additional ticket.
There are no refunds available for already purchased tickets.
Yes, however each individual attending the service will need their e-ticket to get into the venue so you will need to print/ email your spare e-ticket to the gifted individual.
E-tickets will be sent out 2 days before the event and an email will appear in your inbox with the ticket attached.
The timings for each services are as follows:
11.00am – 12.45pm (doors open 9.30am)
3.30pm – 5.15pm (doors open 2.00pm)
7.30pm – 9.15pm (doors open 6.00pm)
Yes, all tickets are to be pre-booked as no ticket will be on sale at the doors and cannot be guaranteed on the night.
Seating arrangements for Hillsong London Carols this year will be general admission so you will be able to pick your seats on a first come first serve basis when you get to the venue.
Hillsong London Carols is for the whole family, so we encourage kids to enjoy the show with you!
There will be no kid’s specific programme running on the night.
Kids two years and older are required to purchase a ticket; babies under the age of two will be required to sit on parents’ laps.
Babies under the age of two are required to sit on parents’ laps. There will be a parents’ entrance on the night, buggy park and a family room where there will be live feed and changing facilities for parents with young babies.
Headphones will also be available to enable so you can take your young ones into the auditorium with you and enjoy the show together.
A pre-book rate is available for the Hillsong Carols Service. Pre-book your parking here: Wembley Official Parking
You can also pre-book coach and blue badge parks through this site.
You can request a wheelchair bay in your online booking. If you’ve already booked but have not requested wheelchair access please email email@example.com and we will add your request to your ticket.
Each delegate will need an e-ticket to get access to the venue. Please email firstname.lastname@example.org if you’ve not received your ticket and we can resend you your confirmation.
Each delegate will need their own e-ticket to access the venue. If you have booked all 5 in your name and do not plan to arrive together, you will need to forward each individual e-ticket to the members of your group, so they enter on their own e-ticket.
Please speak to your team leader for information on how to register for team.