To create a safe and socially distanced experience, we have limited the capacity of our venues. To ensure you get a seat, we’re going to require you to save a free ticket online before you come to church.

We would ask you only to book tickets that you will use to make sure that someone else doesn’t miss out. If for any reason you have saved a seat, but you cannot make it to the service anymore, it would be great if you could log in to Eventbrite and cancel the ticket, so that it will become available to someone else.

When the service is at capacity it is possible to register for the waiting list. That way if someone cancels their ticket, we can assign you a seat in the room.

Our team will be on site to direct you toward the queuing system in place upon arrival; these systems will be an essential part of staying COVID safe, and so please ensure a 1,5-m distance from each other.

Once the doors open, we’ll use the QR code on your booking confirmation email to check in your or your group using our contactless process. Please have this readily available to speed things up.

A one-way system will be in place, and we’ll ask everyone to use the hand sanitisers as they enter the building. Please follow the instructions of the host team as they show you where you should sit.

We encourage you to hang out and enjoy a coffee or lunch together within the measures.

We’re looking forward to welcoming you back to in-person gatherings and gradually opening different services. Every service is going to look slightly different and may combine both live elements and content from our online service.

If you have been diagnosed with or are experiencing any symptoms of COVID-19, we must ask that you do not attend any of our Hillsong NL locations or services.

If you have been in close contact with somebody that has been diagnosed or experiencing symptoms of COVID-19, please stay at home and join us for our online service.

If any of this applies to you, please let our team know as we want to support you however we can.

We will seat families and households together, upon entering the room together.

Hard as it will be, social distancing also means that our venues are contact-free zones! We appreciate that you may meet people you haven’t seen in months or are close to, but we respectfully ask that you follow this guidance.

Please wear a face mask until seated.

Generosity is an integral part of our culture at Hillsong NL, we want to continue to facilitate your ability to financially contribute to church. Giving is mostly done online, or by filling in a giving card and placing it in the containers the hosts hold at the doors. It is also possible to put cash in the offering containers at the door.

We won’t be able to offer cloakroom facilities at this stage. We kindly ask you to bring your coat with you into the auditorium. Please do not bring large bags or luggage with you.

The venue has bathroom facilities. However, these will be open with limited availability. If you are attending a service with children and need to use the facilities, we ask that you go with them.

At the moment there is no Hillsong Kids programme available.

Should you have any questions that we have not answered here, please drop us an email at [email protected], and one of our team will get back to you with an answer.