To create a safe and socially distanced experience, we have limited the capacity of our venues. To ensure you get a seat, we’re going to require you to save a free ticket online before you come to church. We would ask you only to book tickets that you will use to make sure that someone else doesn’t miss out.
All tickets are non-exchangeable. Once you have saved your seat, we cannot re-assign a seat, so please only save a seat if you are sure you will be attending that service.

Our team will be on site to direct you toward the queuing system in place upon arrival; these systems will be an essential part of staying COVID safe, and so please ensure you remain 1,5 meters away from others.

Once the doors open, we’ll use the QR code on your booking confirmation email to check in your or your group using our contactless process. Please have this readily available to speed things up.
A one-way system will be in place, and we’ll ask everyone to use the hand sanitisers as they enter the building. Please follow the instructions of the host team as they show you where you should sit.

In keeping with government regulations, we are currently unable to hang-out in the building before or after the services. We encourage you to enjoy coffee or lunch on a terrace nearby.

We’re looking forward to welcoming you back to in-person gatherings and gradually opening different services. Every service is going to look slightly different and may combine both live elements and content from our online service.
At this stage, we can only sing on speech-level. We encourage you to express your worship God in a different way than loud singing.

If you have been diagnosed with or are experiencing any symptoms of COVID-19, we must ask that you do not attend any of our Hillsong NL locations or services.
If you have been in close contact with somebody that has been diagnosed or experiencing symptoms of COVID-19, please stay at home and join us for our online service.
If any of this applies to you, please let our team know as we want to support you however we can.

We will do our best to seat families and households together, however most seats are single seats, so we can maximize our venue capacity.
Hard as it will be, it also means that our venues are contact-free zones! We appreciate that you may meet people you haven’t seen in months or are close to, but we respectfully ask that you follow this guidance.

Unless you are exempt for medical reasons, you will be required to wear a face mask until you’re seated.

Generosity is an integral part of our culture at Hillsong NL, we want to continue to facilitate your ability to financially contribute to church. All giving is currently done online. There will be no physical collections during the service.

We won’t be able to offer cloakroom facilities at this stage. We kindly ask you to bring your coat with you into the auditorium. Please do not bring large bags or luggage with you.

The venue has bathroom facilities. However, these will be open with limited availability. You will need to use the toilet allocated closest to your seat. If you are attending a service with children and need to use the facilities, we ask that you go with them.

We are providing our Hillsong Kids program at our Rotterdam location for children from 1-11 years old. Please also reserve a free ticket for them.

We have a parents room available, where mums and dads can enjoy the service and still attend to the needs of their babies (up to 1yr). The team will be happy to direct you there.

Should you have any questions that we have not answered here, please drop us an email at [email protected], and one of our team will get back to you with an answer.