This policy includes:
- details of the policies and procedures Hillsong has in place to protect children and adults at risk
- the details of our Designated Safety Officers
- the process followed when a concern or allegation is raised in relation to a child or adult at risk.

For urgent matters please contact [email protected] or call 0207 384 9200 and ask to be put through to the Legal Department.

For concerns or allegations that do not relate to children or adults at risk please contact [email protected]

For all urgent matters please contact [email protected]

For concerns or issues relating to the safeguarding of children, young people or adults at risk, please refer to the Safeguarding Policy.

Employees should also refer to the Whistleblowing Policy and the Grievance Procedure in the Staff Handbook.

Please note that the Complaints Policy and Procedure relates to complaints or concerns regarding Hillsong Staff and/or Volunteers. For complaints or concerns regarding members of the Hillsong congregation or members of the public, please contact your local pastor who will be able to support you if appropriate and raise the issue with the Legal Department if required.